February 27, 2019
700 College Dr-Trails Room
Hays, KS 67601
Living in an immediate, technological, & informational age has an impact on your customer service strategy-don't let communication misunderstanding determine your customer's experience! Learn the latest trends in email, instant messaging, & texting etiquette. We'll also cover what to do when an angry customer posts a negative review or comment. The workshop will cover online customer service tools & application strategies for your business to implement, as well as discuss what kind of future trends to expect.
MDC Winter Workshop: Customer Service in the Digital Age: First Impressions Matter 2.0
Wednesday, February 27, 2019
Facilitated by Dr. Stacey Smith & Hanna Hilker. Face-to-face conversations & phone calls have been replaced with Facebook posts, tweets, snaps, & texts.