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Date:
February 27, 2019
Time:
8:30 AM - 12:00 PM
Location:
FHSU Memorial Union
Address:
700 College Dr-Trails Room
Hays, KS 67601
Contact:
785-628-4121
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MDC Winter Workshop: Customer Service in the Digital Age: First Impressions Matter 2.0

Wednesday, February 27, 2019

Facilitated by Dr. Stacey Smith & Hanna Hilker. Face-to-face conversations & phone calls have been replaced with Facebook posts, tweets, snaps, & texts.

Living in an immediate, technological, & informational age has an impact on your customer service strategy-don't let communication misunderstanding determine your customer's experience! Learn the latest trends in email, instant messaging, & texting etiquette. We'll also cover what to do when an angry customer posts a negative review or comment. The workshop will cover online customer service tools & application strategies for your business to implement, as well as discuss what kind of future trends to expect.