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Participants will learn about the Five Effective Supervisory Skills: Guiding the Work, Organizing the Work, Developing Your Staff, Managing Performance, & Managing Relations. While each topic will be covered at an introductory level, we will more specifically dive into three applicable topics. First, we will dive deeper into Organizing the Work, & specifically, the five conflict styles & how to handle conflict effectively. Second, participants will take a deeper look at Developing Your Staff, which includes learning about the differences between Leadership & Management. And finally, the group will focus on Managing Relations by learning about the four different communication styles & how to work most effectively with each. To close out the training, the facilitator will ask participants to put the five supervisory skills to work with a hands-on, competitive activity. This provides the opportunity to highlight each of the supervisory skills with real-time examples.